What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where are attachments stored

    Asked by Prudence on October 09, 2012 at 11:50 AM

    Hi!  I was going to delete some submissions in order to make more space in our account, but had a question. 

     

    There are many submissions with several PDF and other format attachments.  These forms are sent to the respective employees, so they all have the data they need.  If I delete the submission from my jotform account, does that mean that the links to the attachments will no longer work?  For example, I can pull up an old submission from my email, but if that submission has been deleted in jotform, will I no longer be able to see the attachments?

     

    If so, how can I get the attachments to be real attachments, rather than links, or how can I get them to dump somewhere, such as a dropbox?

     

    Thanks!

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    JotForm Support

    Answered by Rodjit on October 09, 2012 at 12:56 PM

    Hi,

    Yes, It will no longer work because the attachments are link to your account. Thats how the space works in your subscription and that's why we have the dropbox integrations and google drive available for you as a tool to store your files if in case you need a backup and if in case you need to free up your account space.

    Hoping that I explain it clearly. Please let us know for confusion.

    Thanks

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    Answered by Prudence on October 12, 2012 at 01:39 PM

    Okay thanks.  I will get dropbox set up then.  I also upgraded my account.