I need to talk to chat with somone

  • Profile Image
    Asked on February 04, 2018 at 06:21 AM

    Hi there

    Our legal department has told us we cannot use jotform for the collection of any personal data because we don't know anything about the backend platform (security and privacy) and does not want to be liable if there is a security breach.

    The problem with this is that ALL our forms we've created over 2 years does contain some personal data.

    Before I can use the tool "officially" I need information from JotForm on the backend.  Where data is stored, how is it stored etc.

    I heard there is a way to chat but have yet to fine it.  

    I have sent 2 prior notes to jotform but no response.

    If someone does not contact me at my email address fiona.soward@cbc.ca then I have no choice but to close our account since I won't be able to use it.

    Can someone / anyone from jotform please contact me at the email above.  The email linked to our jotform is "generic" so I don't get any response with this.

    Thank you.


  • Profile Image
    Answered on February 04, 2018 at 08:49 AM

    At JotForm, we take security and privacy at higher level. 

    Can you please check our Security Page for more information about Security at JotForm. Also on our Privacy Page you can find additional information.

    We are sorry for any inconvenience caused. Feel free to ask if you have any other question. 

  • Profile Image
    Answered on February 08, 2018 at 07:25 AM

    Hi Adrian,

    Seems we this question from our security team:

    will the data be encrypted at rest   (i.e. encrypted on disk)

    So we have our data going to EU, when stored there, does the information remain encrypted in the location its stored?

    Thank you


  • Profile Image
    Answered on February 08, 2018 at 08:39 AM

    Yes the forms will be encrypted on EU servers as well. The information provided in our Security Page is valid for all the locations where forms are stored.

    Also, please take a look at the following link for EU safe forms.


    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.