I get a message that my IP Address has been banned in the PDF copy of the submission

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    SRGULM
    Asked on February 04, 2018 at 07:44 AM

    Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form

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    Welvin
    Answered on February 04, 2018 at 08:53 AM

    I have whitelisted your IP Address. Our record shows 84.156.139.223. If this isn't your current IP address, then please let us know the correct one. 

    You can check your IP here: https://whatismyipaddress.com/

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    Welvin
    Answered on February 04, 2018 at 08:58 AM

    Based on your other threads, it appears that this is an issue with the PDF copy of the submission. I am checking this further. I'll keep you posted. 

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    Welvin
    Answered on February 04, 2018 at 09:20 AM

    I have escalated this to our backend team. If there are updates, we will let you know here. Thank you for reporting.

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    Welvin
    Answered on February 04, 2018 at 10:42 AM

    We've fixed this. Please download the PDFs from the submissions page:

    https://www.jotform.com/help/269-How-to-view-Submissions 

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    Kevin_G
    Answered on February 05, 2018 at 11:52 AM

    As explained by my colleague, there was an issue on our, but it was already resolved. I whitelisted your IP address as well just in case it was indeed blocked. 

    Please check and let us know if the problem persists.