I have a questionnaire with a point system but the points are not calculating up correctly

  • watermelon6
    Asked on February 4, 2018 at 8:15 AM

    Hi,

    I have a questionnaire with a point system but the points are not calculating up correctly at the end of the survey.

  • Welvin Support Team Lead
    Replied on February 4, 2018 at 10:22 AM

    I checked all the options in the Input Table fields, and the calculation is showing 20. It is working, but as far as I could see, the total is incorrect. You may consider re-adding all the input table options in the calculation. 

    Also, I noticed that your tables have five options, but your calculation values only have 4.

    I have a questionnaire with a point system but the points are not calculating up correctly Image 1 Screenshot 20

    It is recommended that you should put values to all options. You can set zero if the last option has no value.

  • watermelon6
    Replied on February 4, 2018 at 10:43 AM
    Hello,
    Oh, ok. It must be the one without value options. I'll give it a try.
    thank you!
    Matcha & Chocolates,
    Isabell Ishwarey
    Founder of [LULUBERRI.COM](http://luluberri.com)
    [logo.glow.hot.pink.png]http://luluberri.com
    ...
  • watermelon6
    Replied on February 4, 2018 at 11:43 AM
    Hello,
    I am seeing 5 value options for each row. I used a 0 for the first row.
    I wonder why you are not seeing the 5 value options.
    I re counted them but saw they were all correct.
    Matcha & Chocolates,
    Isabell Ishwarey
    Founder of [LULUBERRI.COM](http://luluberri.com)
    [logo.glow.hot.pink.png]http://luluberri.com
    ...
  • Welvin Support Team Lead
    Replied on February 4, 2018 at 11:53 AM

    My apologies. My mistake, I was thinking 1 to 5 instead of 0 to 4. But still, the calculation needs to be corrected. You need to select all cells instead of just a few.

    Here's how you should choose the options in the calculation:

    I have a questionnaire with a point system but the points are not calculating up correctly Image 1 Screenshot 30


    Here's your current calculation. See OTHER, the last table. You only selected 3 options. It's 15 total options:

    I have a questionnaire with a point system but the points are not calculating up correctly Image 2 Screenshot 41


    To make it less crowded, I would suggest having a calculation for each table. Then Sum all of them in the Grand Total. That's way better and easier to set up. 

    I hope that helps. Let us know if you need further assistance.