Customize PDF Report editor gets stuck.

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    Asked on February 04, 2018 at 09:16 AM


    I created a jotform. Then I selected that form from My Forms and went to Submissions. Then I went to Customize PDF. After going there, I am unable to customize the PDF.

    Please don't say that it is because the form is too long.  I can't delete the fields or split the form into different forms. So please suggest a good solution. Thanks.

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    Answered on February 04, 2018 at 11:04 AM

    It seems to be related to the amount of fields, which cause the PDF Report editor to get stuck. I have forwarded this to our back-end team to see if there is anything else, that can be done about it. You will be notified via this thread.

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    Answered on February 05, 2018 at 05:44 AM

    Waiting for your kind reply.

    I really need the answer today. Many thanks.

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    Answered on February 05, 2018 at 08:13 AM

    Thank you for your patience.

    Our back-end team is already working on it. We will notify you via this thread whenever there is an update on this.