We get an IP banned message in the PDF download of our submissions

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    Longueville17
    Asked on February 04, 2018 at 09:21 AM

    Hello,

    since yesterday we are unable to download the pdf of our submissions, we always get the message "Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below", no matter the browser used. Also, we are unable to fill in the form.

    Can you please look into this?

    Thank you

    Daniela

    Screenshot
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    Welvin
    Answered on February 04, 2018 at 10:57 AM

    Our apologies. We've fixed this. Please download the PDFs from the submissions page:

    https://www.jotform.com/help/269-How-to-view-Submissions