When user clicks link and edits form it does not send another, updated

nmhgmarketing
Asked on October 09, 2012 at 03:09 PM

When user clicks link and edits form it does not send another, updated autoresponder email. Is there something we need to do to make that happen?

This is a re-post of a comment on How to Let Users Update Their Form Submissions at a Later Date
Mike_T
Answered on October 09, 2012 at 04:06 PM

Thank you for contacting us.

This is done on purpose to prevent mailing Autoresponders when you edit submission from a form Submissions page. Unfortunately, there is no way to change that behavior.

However, the form owner should receive updated Email Notification.

Please feel free to contact us if you need any further assistance.
felipe_sasa
Answered on November 21, 2012 at 09:51 AM

nmhgmarketing, i had a similar concern a few months ago. as a workaround, i used the email field found in the form as one of the recipients in the email notifcations e.g., {email1}. everytime the user edits his/her submission, a confirmation email was also being sent to the specified email address.

so far its working ok. have received more than a thousand submissions using this method.
abajan
Answered on November 21, 2012 at 10:01 AM

Yes, that works. Thanks for sharing.
7artstudio
Answered on February 13, 2013 at 07:57 AM

Hello,

I would like to have more information on the method of felipe_sasa.

I tried to create a new notification but i can't use the code {email#} in the field "recipients".

Can you explain me in detail the method ?

Thank you !
Elton

Jotform Support

Answered on February 13, 2013 at 10:21 AM

@7artstudio

The box will not accept the tag e.g. {email3} since it is not a valid email address. The trick there is to append that tag after your email address separated by comma. Example: email@jotform.com, {email3}

Here's a guide for that:

1. While on your form, Click Setup & Embed then Email Alerts

2. Open Notification, then click on Reply-To and Recipient Settings

3. Enter it on the Recipient E-mail box.

Thanks!
7artstudio
Answered on February 13, 2013 at 07:10 PM

Thanks much !
abajan
Answered on February 13, 2013 at 09:13 PM

On behalf of my colleague, you're quite welcome :)
breadform
Answered on January 11, 2017 at 01:07 PM

Can you provide more detailed steps to setting this up so my users can get a response each time they edit their submission, please?
Kevin

Jotform Support

Answered on January 11, 2017 at 05:00 PM

@breadform,

This thread is a bit old so in order to assist you better I have moved your question to a different thread: https://www.jotform.com/answers/1032080

We will assist you there as soon as possible.