What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    responses do not appear on excel file

    Asked by kastoras on October 09, 2012 at 03:38 PM

    Hi

     

    Although I get the responses correclty on email alerts, I do not see them on the excel file I download when I am on the submissions page .  I see the quesions but i do not see the responses (selections of the person who completed the form). Nor do they appear on the Grid on the Submissions page

    Thanks in advance

    Page URL:
    http://form.jotformpro.com/form/22654916568970?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 09, 2012 at 04:51 PM

    Hello,

    Your matrix questions are in two different languages.  The matrix questions in Greek can be found further to the right. Kindly scroll to the right of the submisisons grid (and Excel spreadsheet) to see them.


    Notice that the English matrix questions can be found right beside the language column.

    Your conditional questions (English/Greek) are two separate entities, that is why they are placed in two different columns.

  • Profile Image

    Answered by kastoras on October 10, 2012 at 03:30 PM

    Many thanks for your response

    I checked and now it's fine!

    I have another problem though...

    take a look at http://form.jotformpro.com/form/22654797179975? 

    I fill in the form and on the submissions page I see only the open ended questions. No greek no english. And another trange thing Is that for this form I do not get any notification emails. For all the other forms in my account I got all the notifications

    Thanks in advance

  • Profile Image

    Answered by fxr on October 10, 2012 at 05:05 PM

    I dont see any issue with the submission list missing data. 

    Can you give an example submission date/time where you see this problem?

    --

    Mails to the email address used, are according to our email logs, being accepted for delivery by the remote email host. Can you check your spam folders for them? or perhaps even test by adding a different email address?