attached file uploads are corrupted after Downloading All Uploads in the submission page

jaguarphotosociety
Asked on February 05, 2018 at 08:51 AM
We are having the same problem - has something changed

username: jaguarphotosociety
- uploaded files
- corrupted
JotForm Support

Richie_P
Answered on February 05, 2018 at 09:06 AM

I checked your mail log and downloaded your zip file. It seems your image uploads is returning an error.

Here is a screenshot:

I will forward this to our L2 so they can check it further and we will update you via this thread.
JotForm Developer

onur
Answered on February 06, 2018 at 03:01 AM

Hello,

Sorry for the inconvenience, could you please try again now? It should be fixed.

Regards.
jaguarphotosociety
Answered on February 06, 2018 at 04:14 AM

Hi

Thanks - it's now fine again- thanks for prompt response - any lessons learned for us?
JotForm Support

ashwin_d
Answered on February 06, 2018 at 05:28 AM

I am glad to know that your issue is resolved.

I am not sure what caused this issue but our backend team has already taken of this issue. Do get back to us if this issue happens again and we will take a look.
JotForm Developer

onur
Answered on February 06, 2018 at 05:31 AM

Hello,

There is nothing wrong on your side. You can continue using JotForm as you've done so far. Apologizes for the inconvenience.

Regards.