My upgrade for more space

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    dlwoodssmarkorg
    Asked on February 05, 2018 at 11:07 AM

    I upgraded on yesterday and my forms are not being calculated.

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    Kevin_G
    Answered on February 05, 2018 at 11:46 AM

    I have checked your account and the upgrade seems to be effective, you're currently on bronze status and you're  well under the limits. 

    You can check your status on this link: https://www.jotform.com/myaccount/billing 

    And this guide will help you checking your account limits: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits 

    I hope this helps. 

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    dlwoodssmarkorg
    Answered on February 05, 2018 at 12:43 PM
    I just redid the upgrade a few minutes ago. The past tries did not go through. My responses were bouncing back, but has since been corrected.
    ...
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    Kevin_G
    Answered on February 05, 2018 at 12:51 PM

    Yes, I can see you switched from the storage yearly plan to the bronze monthly, the unused time was discounted on the new subscription's price, the details can be seen on the billing page shared above. 

    If there is anything else we can assist you with, let us know.