Keeps logging out when using JotForm on mobile

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    Vicky W
    Asked on February 05, 2018 at 11:37 AM


    Everytime I log in on my phone from chrome browser, when I try to open a form (to edit, view submissions, etc), I get logged out. I used to be able to do this no problem, the issue started a couple months ago. Issue is not reproduced on desktop computer.


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    Answered on February 05, 2018 at 12:03 PM

    Can you please try clearing your Chrome Web browser cache. 

    Here is the guide for iOS mobile phone

    And this is for android

    Thanks, let us know if it still kicks you out.

  • Profile Image
    Answered on February 05, 2018 at 08:43 PM
    Hi there,
    Cleared my cache, still experiencing the issue.
    Vicky W
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    Answered on February 06, 2018 at 01:23 AM

    I could not reproduce the problem in mobile using Chrome browser. 

    Tested on Samsung 8 & Samsung 7 with the latest Chrome browser and different accounts.



    The problem might be very specific in your browser.

    Try it on a different browser.