Keeps logging out when using JotForm on mobile

  • Profile Image
    Vicky W
    Asked on February 05, 2018 at 11:37 AM

    Hello, 

    Everytime I log in on my phone from chrome browser, when I try to open a form (to edit, view submissions, etc), I get logged out. I used to be able to do this no problem, the issue started a couple months ago. Issue is not reproduced on desktop computer.

    Thanks 

  • Profile Image
    Marvih
    Answered on February 05, 2018 at 12:03 PM

    Can you please try clearing your Chrome Web browser cache. 

    Here is the guide for iOS mobile phone http://refreshyourcache.com/en/chrome-ios/

    And this is for android http://refreshyourcache.com/en/chrome-android/


    Thanks, let us know if it still kicks you out.

  • Profile Image
    Rzeka
    Answered on February 05, 2018 at 08:43 PM
    Hi there,
    Cleared my cache, still experiencing the issue.
    Thanks,
    Vicky W
    ...
  • Profile Image
    EltonCris
    Answered on February 06, 2018 at 01:23 AM

    I could not reproduce the problem in mobile using Chrome browser. 

    Tested on Samsung 8 & Samsung 7 with the latest Chrome browser and different accounts.

    S8

    S7

    The problem might be very specific in your browser.

    Try it on a different browser.