Why are our forms unreachable. Getting "restore mode" error?

  • Profile Image
    PrometheeContact
    Asked on February 05, 2018 at 12:04 PM

    Hi 

    When I try a link to my form <https://form.jotform.com/20255141483> it gives the error that it is in restore mode. 
    Can you make this work / reactivate this?

    I have also another form <http://form.jotform.com/form/20251711476> but cannot reach it anymore.

    Thanks for your quick answer

  • Profile Image
    TREVON
    Answered on February 05, 2018 at 12:34 PM

    The reason your form is showing the "Restore Mode" error is because your account has been in Dormant status because you account has been inactive for a long time. I have re-activated your account and now you can be able to view your form.

    https://form.jotform.com/20255141483

    Kindly test the above and let us know.

    On the second issue I have addressed it on a separate thread here: https://www.jotform.com/answers/1373048-We-are-not-able-to-access-our-form