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samligonAsked on February 5, 2018 at 12:06 PM
Hi all,
When I turn Preview on, my mouse can't scroll down the page (I have to use arrow keys). I think it's just an error because I can do it when I open the form in a separate window.
Thanks,
Sam
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John_BensonReplied on February 5, 2018 at 12:46 PM
I cloned your form to test it on my end and I was not able to replicate the issue. I did preview the form and it is scrolling up/down properly. You can check the screen capture of my test below:
I cleared your form cache on our server, please try it again. If the issue still persists, please test it on a different internet browser.
Let us know how it goes. Thank you.
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samligonReplied on February 5, 2018 at 1:24 PM
Hi, I am unable to take video. If I refresh my form and then turn on preview, my mouse is unable to scroll. On Chrome I don't encounter this issue, but Safari is my primary browser.
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John_BensonReplied on February 5, 2018 at 2:01 PM
Could you please please provide the complete details of your machine and the Safari Browser version so we can test it further?
We'll wait for your reply. Thank you.
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samligonReplied on February 5, 2018 at 5:01 PM
MacBook Pro Retina 2014
Processor: 2.8 ghz intel core i5
Memory: 8 gb 1600 mhz ddr3
Graphics: Intel Iris 1536 mb
macOS Sierra Version 10.12.6
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Safari 11.0.3
Chrome 63.0.3239.132 (auto update enabled)
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Jed_CReplied on February 5, 2018 at 5:31 PM
I have tried this on a Mac and Safari browser, but I'm unable to reproduce this issue. Here's a sample screencast https://screencast-o-matic.com/watch/cFnh3togou.
Please try clearing your browser's cache or try resetting your Safari browser to default and see if that helps.
Let us know how it goes.