In the Preview mode, my mouse cannot scroll down the page.

  • samligon
    Asked on February 5, 2018 at 12:06 PM

    Hi all,


    When I turn Preview on, my mouse can't scroll down the page (I have to use arrow keys).  I think it's just an error because I can do it when I open the form in a separate window.


    Thanks,

    Sam

  • John_Benson
    Replied on February 5, 2018 at 12:46 PM

    I cloned your form to test it on my end and I was not able to replicate the issue. I did preview the form and it is scrolling up/down properly. You can check the screen capture of my test below:

    1517852313123asdfc Screenshot 10

    I cleared your form cache on our server, please try it again. If the issue still persists, please test it on a different internet browser. 

    Let us know how it goes. Thank you.


  • samligon
    Replied on February 5, 2018 at 1:24 PM

    Hi, I am unable to take video. If I refresh my form and then turn on preview, my mouse is unable to scroll.  On Chrome I don't encounter this issue, but Safari is my primary browser.

  • John_Benson
    Replied on February 5, 2018 at 2:01 PM

    Could you please please provide the complete details of your machine and the Safari Browser version so we can test it further?

    We'll wait for your reply. Thank you.

  • samligon
    Replied on February 5, 2018 at 5:01 PM

    MacBook Pro Retina 2014

    Processor: 2.8 ghz intel core i5

    Memory: 8 gb 1600 mhz ddr3

    Graphics: Intel Iris 1536 mb

    macOS Sierra Version 10.12.6

    ----

    Safari 11.0.3

    Chrome 63.0.3239.132 (auto update enabled)

  • Jed_C
    Replied on February 5, 2018 at 5:31 PM

    I have tried this on a Mac and Safari browser, but I'm unable to reproduce this issue. Here's a sample screencast https://screencast-o-matic.com/watch/cFnh3togou.

    Please try clearing your browser's cache or try resetting your Safari browser to default and see if that helps.

    Let us know how it goes.