In the Preview mode, my mouse cannot scroll down the page.

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    samligon
    Asked on February 05, 2018 at 12:06 PM

    Hi all,


    When I turn Preview on, my mouse can't scroll down the page (I have to use arrow keys).  I think it's just an error because I can do it when I open the form in a separate window.


    Thanks,

    Sam

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    John_Benson
    Answered on February 05, 2018 at 12:46 PM

    I cloned your form to test it on my end and I was not able to replicate the issue. I did preview the form and it is scrolling up/down properly. You can check the screen capture of my test below:

    1517852313123asdfc.gif

    I cleared your form cache on our server, please try it again. If the issue still persists, please test it on a different internet browser. 

    Let us know how it goes. Thank you.


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    samligon
    Answered on February 05, 2018 at 01:24 PM

    Hi, I am unable to take video. If I refresh my form and then turn on preview, my mouse is unable to scroll.  On Chrome I don't encounter this issue, but Safari is my primary browser.

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    John_Benson
    Answered on February 05, 2018 at 02:01 PM

    Could you please please provide the complete details of your machine and the Safari Browser version so we can test it further?

    We'll wait for your reply. Thank you.

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    Jed_C
    Answered on February 05, 2018 at 05:31 PM

    I have tried this on a Mac and Safari browser, but I'm unable to reproduce this issue. Here's a sample screencast https://screencast-o-matic.com/watch/cFnh3togou.

    Please try clearing your browser's cache or try resetting your Safari browser to default and see if that helps.

    Let us know how it goes.