What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't my notification emails being generated?

    Asked by mdrexler on October 09, 2012 at 05:49 PM

    I've set the conditionals in the system to go to 2 recipients but they are not being received. The form in reference is called NEMSA-AHA: Basic Life Support (BLS) Healthcare Provider Course (Initial). I've tried to test it, but perhaps since I am not submitting payment (the submit button then takes the user to paypal), the submission is not going through. I read on the forum that if payment isn't submitted through Paypal, the submission notification won't be sent, but that isn't the case here. The only way we knew the form had been submitted was because we got the paypal notification of payment. And in the Jotform system, it shows the submission, although no email notification was sent.

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    JotForm Support

    Answered by Mike_T on October 09, 2012 at 05:58 PM

    Thank you for contacting us.

    You are right, we do not send Email Notifications for not completed payment submissions.

    However, please note that you can find your test submission under Pending Submissions, and complete that submission manually to test the email delivery. It is safe to complete mentioned pending submission, no payment will be processed.

    Please feel free to contact us if you need any further assistance.

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    Answered by mdrexler on October 10, 2012 at 02:27 PM

    Still trying to make sure this is working correctly. Question: if the user submits the form, but doesn't not complete paypal payment, would the email notification be sent but the fields be blank?

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    Answered by fxr on October 10, 2012 at 03:53 PM

    If payment is not completed, no notification email will be sent at all. 

    It will howvever appear in the 'Incomplete Payments' section of your submissions.