Email Field: Field was triggering verification error when both email addresses were the same.

  • Profile Image
    Elizabeth Rowland
    Asked on February 05, 2018 at 02:17 PM

    2) someone filled out a survey and for the email verification field it said the two emails didn’t match when they did (see attachment and link)

  • Profile Image
    Answered on February 05, 2018 at 02:36 PM

    I have just checked the form you provided on the original thread and it seems to be working on my end, please see this screen-cast: 


    As you can see I have some spaces before and after the email string, yet the validation recognizes both email addresses as the same. 

    I have cleared your forms cache for now, if you have embedded your form on any web page, please share us the link so we can have a look on it. 

    Also, your screenshot on the other thread did not reach the forum, please upload it following this guide (kindly avoid to send the image as attachment or it will not reach this thread): 

    We will wait for your response. 

  • Profile Image
    Answered on February 12, 2018 at 05:52 PM

    Thank you for checking and clearing the forms cache. What exactly does that mean though? What is cleared from the cache?

    This jotform is not embedded on a website. I just send the jotform link to people directly via the weblink.

    Below is the image of the email matching error I tried to attach in my other message. As you can see, the emails are the same.

    Should I just wait and see if anyone else has this similar problem, now that you cleared the cache? Would that be enough to fix the problem? My concern is that this doesn't happen every time, only randomly. So when you test it, it may work, but then it may happen again to another customer.

    1518475814email matching error.jpg

  • Profile Image
    Answered on February 12, 2018 at 07:36 PM

    Clearing the cache will load the latest version of the form, the same will happen if you edit your form, the latest version of it will be loaded. 

    Now, I think that may have been a temporary error on the form validation scripts, please note that if JavaScript is disabled on the form this may not work as expected. 

    This link may also help you enabling JavaScript on the browser: 

    I was testing this on my end as well in order to make sure that the validation works, I have tested on different browsers to make sure the issue does not happen. 

    I would recommend you to keep testing your form, in case you can still replicate the issue/receive any alert about it, please  let us know. 


  • Profile Image
    Answered on February 13, 2018 at 10:13 AM

    The JavaScript problem would be related to the user's computer, not mine, correct? I would need to send them the enable JavaScript link?

  • Profile Image
    Answered on February 13, 2018 at 11:18 AM

    Yes, the script issue would be related to the user filling out the form.  You would need to send them the link. 

    If the form is embedded to a web page, let us know the URL of the page and we can check the embedded form as well.  As far as I can tell though, the email validator should be functional.