Why is my form not submitting and getting stuck?

  • Profile Image
    Elizabeth Rowland
    Asked on February 05, 2018 at 02:18 PM

    4) a while ago two companies were filling out a survey (which takes ten minutes of their valuable time) but it wouldn’t submit (they didn’t tell me what the error message was).

  • Profile Image
    Kevin_G
    Answered on February 05, 2018 at 02:40 PM

    Based on the description you have provided it seems like the form is embedded on a web page, please try replacing the current code with the iFrame code, this guide will help you getting it: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    If the problem persists, please share us the page where the form is embedded on so we can have a look on it. 

    Looking forward to your response. 

  • Profile Image
    TNChinaNetwork
    Answered on February 12, 2018 at 06:02 PM

    Thank you for that iframe code info. I have never heard of that. I am no longer using the specific form referred to in this thread, but I will keep that iframe link for future reference.