- mdojbcdirectorAsked on February 05, 2018 at 03:40 PM
Hello, I really need your help!
My form is not processing when the 'submit' button is pressed.
In addition, the GIFT widget is not counting down like it used to. Please help! Parents are trying to register.
This form is time sensitive.
- JotForm SupportKevin_GAnswered on February 05, 2018 at 04:29 PM
Please accept our apologies for the inconveniences this may have caused to you.
I have been testing your form and I can see the issue you're reporting, I cannot replicate it on a cloned form of yours and it seems like you have some submissions already so you cannot delete your widget and add it again. You may alternatively add a new widget and if it works hide the existing one.
I can also see this is a duplicated thread and the issue has been already escalated to our second level here: https://www.jotform.com/answers/1372835
Please post any follow up message on that thread, this will help us to assist you better.