Authentication failure error message on PayPal form

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    Asked on February 05, 2018 at 08:02 PM

    I used your template that would allow people to register through PayPal or with Credit Card but they are getting a notice that says Authentication fa

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    Answered on February 05, 2018 at 11:05 PM

    I have checked your JotForm and see that the PayPal configuration on the form is not complete. Please add the API keys from your PayPal account in the Payment wizard so that the form should be working fine. 

    Please refer to the guide below that can help you with integrating PayPal pro on your form.

    You may be also interested in taking a look at the guide that might help.

    Let us know if you need any further assistance. We will be happy to help.

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    Answered on February 06, 2018 at 03:43 PM
    I don't have paypal-pro - just PayPal. And I don't see the drop down to
    allow me to integrate my PayPal on this form... also, it's not possible for
    people to use a credit card either. Is there an integration for that?
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    Answered on February 06, 2018 at 06:18 PM

    If you don't have a PayPal Business Account, then you won't be able to integrate with PayPal Pro or PayPal Express. You will be limited to using the regular PayPal integration.

    Related guide: How-to-Integrate-Form-with-Paypal-Standard

    If it's imperative for you to give an option for PayPal and Credit Card payments, you need to setup a multiple payment form. This was discussed in great detail on the article linked below. For example, you can set up a form that offers both PayPal and Stripe (for credit cards).

    Complete guide: How-to-Create-a-Basic-Multiple-Payment-form