I have already upgraded my Jotform account

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    FOBP
    Asked on February 06, 2018 at 05:11 AM

    Hi - I've already upgraded to bronze but I still got a notification that my payments will be suspended - please check your records.

    Account: FriendsOfBembokaPool@gmail.com

    It's quite urgent because I don't want the form to be down!

    Thanks,

    Helmut

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    amy
    Answered on February 06, 2018 at 06:37 AM

    Our apologies for any inconvenience that has caused to you. I am able to confirm your payment. I think a glitch occurred on your invoice. However, I fixed the issue and your account has been upgraded to the bronze - monthly plan. 

    If you encounter any issue, please let us know.