What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I still getting charges if I already canceled the plan?

    Asked by Hogwartsliveschool on October 09, 2012 at 10:27 PM

    I already canceled premium plan, and I'm still getting charges in my credit card.  Besides, it's charging double of price (instead of $ 9,99 is charging $ 20!!). 

  • Profile Image
    JotForm Support

    Answered by idarktech on October 10, 2012 at 12:54 AM


    I can't seem to find any records regarding the new charges. May we ask for the order reference number found on receipt so we can check it here if there really is?

    According to your records, your subscription was cancelled last September 12, 2012 and your account was downgraded to FREE last October 09, 2012.