Approval Workflow emails not sending

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    Asked on February 06, 2018 at 10:05 AM

    I have a form that we're using as a time-off request / approval workflow. It works great until the very last part. What it's supposed to do is allow the employee to fill out the request and then send the request to the supervisor. The supervisor gets the email and approves it, which is then supposed to send the approved request to payroll.

    The part that doesn't work is the approved request being sent to payroll. I have an email condition set up that says something along the line of: IF [Request Status] = [Approved] THEN SEND EMAIL [Payroll Email Notification] to [Email address].

    But for some reason, the To Payroll emails ever send.

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    Answered on February 06, 2018 at 11:25 AM

    To Payroll email Notification is not sent because Send on Edit option is disabled inside of the email Notification settings. Set Send on Edit option to YES and test your form again. 


    Hope this helps to solve the issue.