Login recovering email comes in very late!

Hi, I have been trying to recover my account, but I got the email so late that when I clicked on the link, it just said your time has expired, but I dit not see the email until an hour later, what is wrong with that? Why is it so?

Thanks

Fely

There is no account in JotForm associated with the email address felyprodutions@gmail.com.

Are you using another email?

Please try requesting a reset link email again if you are using another email.

You can make the password reset request from our login page. https://www.jotform.com/login

Let us know if you need further help.

 I tried signing up and it says that the account with that email already exist. Or Am I making a mistake?

There is only a guest account with that email, but the system should allow you to sign up.

I have deleted the guest account. Please try signing up again now.

Let us know if the issue persists.