- FelyAsked on February 06, 2018 at 12:16 PM
Hi, I have been trying to recover my account, but I got the email so late that when I clicked on the link, it just said your time has expired, but I dit not see the email until an hour later, what is wrong with that? Why is it so?
- JotForm SupportAdrianAnswered on February 06, 2018 at 01:22 PM
There is no account in JotForm associated with the email address firstname.lastname@example.org.
Are you using another email?
Please try requesting a reset link email again if you are using another email.
You can make the password reset request from our login page. https://www.jotform.com/login
Let us know if you need further help.
- FelyAnswered on February 06, 2018 at 01:25 PM
I tried signing up and it says that the account with that email already exist. Or Am I making a mistake?
- JotForm SupportAdrianAnswered on February 06, 2018 at 02:30 PM
There is only a guest account with that email, but the system should allow you to sign up.
I have deleted the guest account. Please try signing up again now.
Let us know if the issue persists.