- guest_22832835704051Asked on October 10, 2012 at 07:13 AM
I am unable to receive any email communication from jot form submissions suddenly, I have requested a password reminder to try and access my account & cant recieve the email reminder, the form is Executel-on- hold
my username is tonyhiggins1 please advise what the problem could be
To complicate matters further my laptop has been stolen with all my web files so i have no way of republishing to this site
Please help urgently
- JotForm SupportRodjitAnswered on October 10, 2012 at 07:45 AM
Your account tonyhiggins1 has been registered with the email address email@example.com.
Please use our Forgot Password option found below Jotform website.
Your forms seems to be working fine when I access your website.
Hope this helps.
- guest_22832835704051Answered on October 10, 2012 at 07:57 AM
I have used the Forgot Password option -Recieved the email sent response , but still have no email 2hrs ago
I have filled in the submission form myself on the website aprox 3 hrs ago & still recieve no email notification, normally this would come thru within a few seconds, its almost as if a server somewhere is not forwarding the communication to my address , how can i determine where the problem lies ?
- JotForm SupportRodjitAnswered on October 10, 2012 at 08:17 AM
I'm sorry to misunderstood your question. I thouht you have lost your account info and unable to login in Jotform site because as you could see, you have login or posting your query as guest account.
Your form, http://www.myjotform.com/form/22485293862563 notification is doubled, the first one is set to email address, firstname.lastname@example.org and second notification is set to, email@example.com
We highly recommend to please merge this two notifications. Just follow this guide on how to Send Form Emails to Multiple Recipients
Hope this solved your problem and let us know for confusion so we can assist you further.
- tonyhiggins1Answered on October 10, 2012 at 09:20 AM
i have separated the recipient email fields so that recipient 1 cannot see that the email is sent to 2 adresses, please note im going to send you the last mail header form generated, i need you to understand that whilst the form appears to work & has worked correctly on the website for some time this is in fact the last form i have recieved from your server to date, I have done submissions myself today to test and recieve nothing
Subject: NEW WEBSITE ENQUIRY !!!!
Date: 30 September 2012 7:04:21 PM
Received: from vodamail.co.za (mx3 [10.113.132.73]) by mailstore6.vodamail.co.za (Postfix) with ESMTP id 15E1FF06F8265 for <firstname.lastname@example.org>; Sun, 30 Sep 2012 19:04:32 +0200 (SAST)
Received: from localhost (localhost [127.0.0.1]) by vcpfscbe0603mx3.vodamail.co.za (Postfix) with ESMTP id 0BDB140165DC for <email@example.com>; Sun, 30 Sep 2012 19:04:32 +0200 (SAST)
Received: from vodamail.co.za ([127.0.0.1]) by localhost (mx3.vodamail.co.za [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id H-hCQrRzEBfV for <firstname.lastname@example.org>; Sun, 30 Sep 2012 19:04:27 +0200 (SAST)
Received: from hawk.jotservers.com (hawk.jotservers.com [220.127.116.11]) by vcpfscbe0603mx3.vodamail.co.za (Postfix) with ESMTP id 6C7EA400032C for <email@example.com>; Sun, 30 Sep 2012 19:04:25 +0200 (SAST)
Received: from hawk.jotservers.com (localhost.localdomain [127.0.0.1]) by hawk.jotservers.com (8.14.4/8.14.3/Debian-5+lenny1) with ESMTP id q8UH4Lwr022748 for <firstname.lastname@example.org>; Sun, 30 Sep 2012 13:04:22 -0400
Received: (from jotform@localhost) by hawk.jotservers.com (8.14.4/8.14.3/Submit) id q8UH4L11022747; Sun, 30 Sep 2012 13:04:21 -0400
X-Virus-Scanned: amavisd-new at vodamail.co.za
X-Authentication-Warning: hawk.jotservers.com: jotform set sender to email@example.com using -f
Content-Type: text/html; charset="utf-8"
- JotForm SupportEduardoMendezAnswered on October 10, 2012 at 09:42 AM
Having the 2 notifications should not be an issue.
However, I notice that the form from the URL mentioned above is under a guest account :guest_12110056188
Would you like to move it to your account?
As per the notifications, It is quite strange indeed! I have tested your form and have not seen a log added to our mail-log.
I would suggest to please delete the notifications and create new notifications. Also, it may be a good suggestion to embed your form using an iFrame in stead of a script. Her eis a guide on how to find the iFrame code in order to do that.
Please let us know if this makes any difference
- tonyhiggins1Answered on October 10, 2012 at 09:59 AM
Hi ive just checked my form submissions on the jotform server, there are 4 new test submissions , not one of them has come back to my email adress, firstname.lastname@example.org, & only 1 submission email has been delivered to email@example.com
Is it possible to ping both email addresses from your server to ascertain where the delivery is being held up
Many thanks for your help
- JotForm SupportliyamAnswered on October 10, 2012 at 10:22 AM
Hello tonyhiggins1. Have you checked your spam folder if ever the notifications landed there instead?
- JotForm SupportDeygusAnswered on October 10, 2012 at 10:39 AM
Tony, please check your spam folders as my colleague Liyam has suggested above. If that does not work then please do the following...
(1) Check to make sure that your Recipient Emails have been spelled and input properly. Refer to this guide - http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions
(2) If it is then please try changing your Sender Email to our Default Email which is NOREPLY@JOTFORM.COM
(3) Lastly, if that doesn't work then please note that both these emails you have are under a custom email host so you may need to Whitelist JotForm's IP's to prevent your Email Provider from rejecting our emails if you haven't tried doing this already.
Please also include both amazonses.com, email.amazonses.com in the whitelisting.
Result: firstname.lastname@example.org is NOT in the bounce list
If you are still having problems please let us know.
- tonyhiggins1Answered on October 10, 2012 at 11:14 AM
I have checked spam folders they are not there
Is it possible to ping both email addresses from your server to ascertain where the delivery is being held up.
I explained in an earlier thread that yesterday my laptop with all my web designer files was stolen
i have no way of uploading any form changes that u suggest, im sure you can see my predicament
My recipient emails are all correct as i created this form aprox 6 weeks ago and have not made any changes since to the form i have recieved 34 submissions perfectly correctly up until now
(The forgot password submission) which i used this morning has still not arrived at email@example.com even though your website displayed it has been sent succesfully, that was aprox 7 hrs ago,
- JotForm SupportEduardoMendezAnswered on October 10, 2012 at 12:38 PM
Thanks for your patience.
Unfortunately, at this level support we are not able to help you with that request.
I will send your request to the next level support and our dev team would be glad to assist you.
- tonyhiggins1Answered on October 10, 2012 at 12:43 PM
will someone from your next level of support pick up on this thread, will they email me ?
how does it work from here on ?
- JotForm SupportEduardoMendezAnswered on October 10, 2012 at 02:14 PM
They will pick up on this thread and provide you the support that you need.
Any detail that you would like to add, simply post it on this thread.
Thanks for your patience!
- tonyhiggins1Answered on October 11, 2012 at 03:41 AM
Wow Guess my form is happy this morning , its working !!!!! done nothing to it but it works!
Is this form perhaps female ? ha ha !
Well lets hope it keeps working
Thanks for your input
- JotForm SupportRodjitAnswered on October 11, 2012 at 03:44 AM
Wow, that great! Let us know if the issue still happen so we can check again. Thanks
Is this form perhaps female ?