Wanted: Jotform Hero.

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    Asked on February 06, 2018 at 04:02 PM

    Our non-profit organization has been a paid subscriber of jotform for nearly 5 years.

    We are a one-woman operation (under a 12-person board) that serves 35-counties in Texas. Jotform has been an essential tool for automating our information collection and I regularly recommend it to my peers. In fact, I have even incorporated demos of making simple forms in educational workshops that I provide to city and county employees.

    *I truly appreciate your product*

    Creating forms with tons of conditions is not easy - for a layperson like me - it takes me days of work.

    Usually, I love the forums. Not because I have ever been the recipient of actual hands-on help, but because there are years' worth of questions that have been answered thoughtfully and with care by jotform-Reps.  I have spent countless hours studying those gems - and cloning those sample forms - to learn how to solve my own problems.


    Yesterday, jotform made sitewide changes to the "card" format. These changes have screwed-up weeks' of work for me. I asked for help through the forums and the "assistance" and "customer support" provided has been pitiful.... really, really pitiful.


    We may only be one customer to you, but as a nonprofit we serve over 2 million Texans (an average of 45K people engage with our social media a week).

    The delay of our launch directly impacts our reputation, our productivity, our ability to serve our customers and partners, and the overall sustainability of our organization.


    JOTFORM caused this problem and I am frustrated and in tears.

    This is a great opportunity for a JOTform support rep to become a hero.

    Original post: https://www.jotform.com/answers/1373557-Card-view-Purchase-order-image-not-popping-up-on-click

  • Profile Image
    Answered on February 06, 2018 at 06:50 PM

    First of all, I would like to apologize for any inconvenience the issue you described is causing you. I understand where you are coming from and I know there are no words that I can say that would ease your frustration regarding the matter.

    I can see that your concern has already been escalated to our development team so they can take a look at it. Please be assured that once there is an update from them, we will notify you the soonest in the other thread where the issue was first reported.