Wanted: Jotform Hero.

  • Profile Image
    txforesttrail
    Asked on February 06, 2018 at 04:02 PM

    Our non-profit organization has been a paid subscriber of jotform for nearly 5 years.

    We are a one-woman operation (under a 12-person board) that serves 35-counties in Texas. Jotform has been an essential tool for automating our information collection and I regularly recommend it to my peers. In fact, I have even incorporated demos of making simple forms in educational workshops that I provide to city and county employees.

    *I truly appreciate your product*

    Creating forms with tons of conditions is not easy - for a layperson like me - it takes me days of work.

    Usually, I love the forums. Not because I have ever been the recipient of actual hands-on help, but because there are years' worth of questions that have been answered thoughtfully and with care by jotform-Reps.  I have spent countless hours studying those gems - and cloning those sample forms - to learn how to solve my own problems.

    But......

    Yesterday, jotform made sitewide changes to the "card" format. These changes have screwed-up weeks' of work for me. I asked for help through the forums and the "assistance" and "customer support" provided has been pitiful.... really, really pitiful.

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    We may only be one customer to you, but as a nonprofit we serve over 2 million Texans (an average of 45K people engage with our social media a week).

    The delay of our launch directly impacts our reputation, our productivity, our ability to serve our customers and partners, and the overall sustainability of our organization.

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    JOTFORM caused this problem and I am frustrated and in tears.

    This is a great opportunity for a JOTform support rep to become a hero.

    Original post: https://www.jotform.com/answers/1373557-Card-view-Purchase-order-image-not-popping-up-on-click










  • Profile Image
    Mike_G
    Answered on February 06, 2018 at 06:50 PM

    First of all, I would like to apologize for any inconvenience the issue you described is causing you. I understand where you are coming from and I know there are no words that I can say that would ease your frustration regarding the matter.

    I can see that your concern has already been escalated to our development team so they can take a look at it. Please be assured that once there is an update from them, we will notify you the soonest in the other thread where the issue was first reported.