Account Suspended

  • Sean
    Asked on February 6, 2018 at 4:08 PM

    My account is suspended and I do not know why....

  • Jeanette JotForm Support
    Replied on February 6, 2018 at 6:45 PM

    Your account was suspended because you made a form to request SSN, this is prohibited by our terms of use, to by pass our security system.

    There are exceptions, here are some examples of businesses that require a Social Security number for legitimate purposes:

    • Insurance companies
    • Credit card companies, lenders, and any other company receiving a credit application from you
    • The three main credit reporting agencies: TransUnion, Equifax, and Experian
    • Any company that sells products or services that require notification to the IRS, including:
    - Investment advisors
    - Banks
    -Real estate purchases
    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions


    If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then you need to comply with two things.

    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.