Cannot Login

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    Sagar Malisetti 
    Asked on February 06, 2018 at 04:57 PM

    I am trying to login and it says auto suspended. any help is greatly helpful

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    Jeanette
    Answered on February 06, 2018 at 08:07 PM

    Your account was suspended because you created a form to ask for driver's license information, this is not allowed unless you add a signature widget

    If your purpose is not to collect driver's license from the general public, but from your own customers; then you need to comply with two things.

     1. Add Terms of use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a signature widget where your users sign and agree to provide such sensitive information.

     

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    Sagar Malisetti 
    Answered on February 07, 2018 at 05:43 AM
    Oops, that was by mistake, I was trying to a template and template had that
    field. can you remove that let me login to use the application.
    Thanks
    Sagar
    ...
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    Adrian
    Answered on February 07, 2018 at 07:48 AM

    The faulty field has been removed.

    You should be able to log in and use JotForm again.

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    Sagar Malisetti 
    Answered on February 08, 2018 at 10:43 AM
    Thanks a lot. I am able to sign in
    Sagar
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