Submission info missing

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    vettold1
    Asked on February 06, 2018 at 07:29 PM

    Submission info is complete for recipient. Some info is missing in the email sent to me. to be exact the missing info is the address, and the optional services.

    the problem with the submit button was solved by using the embed code.

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    jonathan
    Answered on February 07, 2018 at 12:09 AM

    Normally if the submission data exists in the form View Submission panel, it should also be in the submission default Notification Email.

    User guide: How to Search a Submission from the Submissions Page

    You can check first the submissions in the View Submission page. Then check on the sent Email.

    If there were differences like some info were not showing in the submission Email, then the Email template must have been manually modified/customized. 

    This can be fix by re-creating the Email template. That is, add a new Email template to the form. This will ensure all the fields from the form will update the email during submission.

    Let us know if this still did fix the issue.