Your website and my forms are down!

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    Mike Woo
    Asked on February 06, 2018 at 09:36 PM

    Please fix this as soon as possible!  It is urgent that my forms be back up as soon as possible.  I have competitors trying to register for a local tournament and the deadline is TONIGHT AT MIDNIGHT!

    I will not be staying with JotForm if it is not reliable and I will be requesting a refund!


    Not happy!


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    Jeanette
    Answered on February 07, 2018 at 12:15 AM

    I just checked your account and the forms are all fine, please do not hesitate to contact us again if further help is needed.

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    mikewoo
    Answered on February 07, 2018 at 07:43 AM
    Yes, it came back up by the time you checked into it. But your entire website was down at around 9 pm EST for approximately 15 to 30 minutes (can’t be sure...I was too busy fielding complaints about the page being down). I tried to login via your home page, but there was no response. And that wasn’t the first time this has happened. I hope your website and system is more stable and that you take customer complaints more seriously in the future.
    Sent from my iPhone
    ...
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    Adrian
    Answered on February 07, 2018 at 09:14 AM

    We are very sorry for the inconvenience. That might have been temporary.

    I can assure you that we take customer complaints very seriously and we do our best to fulfill their needs.

    You can get back to us anytime.

    Thank you.