- Mike WooAsked on February 06, 2018 at 09:36 PM
Please fix this as soon as possible! It is urgent that my forms be back up as soon as possible. I have competitors trying to register for a local tournament and the deadline is TONIGHT AT MIDNIGHT!
I will not be staying with JotForm if it is not reliable and I will be requesting a refund!
- JotForm Support ManagerJeanetteAnswered on February 07, 2018 at 12:15 AM
I just checked your account and the forms are all fine, please do not hesitate to contact us again if further help is needed.
- mikewooAnswered on February 07, 2018 at 07:43 AMYes, it came back up by the time you checked into it. But your entire website was down at around 9 pm EST for approximately 15 to 30 minutes (can’t be sure...I was too busy fielding complaints about the page being down). I tried to login via your home page, but there was no response. And that wasn’t the first time this has happened. I hope your website and system is more stable and that you take customer complaints more seriously in the future.
Sent from my iPhone
- JotForm SupportAdrianAnswered on February 07, 2018 at 09:14 AM
We are very sorry for the inconvenience. That might have been temporary.
I can assure you that we take customer complaints very seriously and we do our best to fulfill their needs.
You can get back to us anytime.