What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Delete

    Asked by ziper34 on October 10, 2012 at 10:57 AM

    Hello, I would like to delete my account to create another with the same email. I'm having problems sending forms. How should I proceed?

    Page URL:
    http://www.ziper34.com.br/loja/index.php?option=com_content&amp;view=a<br/>rticle&amp;id=5&amp;Itemid=35

  • Profile Image

    Answered by pinoytech on October 10, 2012 at 11:32 AM

    Hi ziper34,

    Since we don't have such feature that you can delete your account on your end, we can delete it for you. 

    I'm having problems sending forms.

    - What exactly you want to achieved? You want to transfer all your forms from your old account onto your new account?

    We are looking forward hearing from you.

    Thank you!

  • Profile Image

    Answered by ziper34 on October 10, 2012 at 11:48 AM

    So, I had some problems in my email because the server my site. Have you solved this, I am getting normally, but the forms are not coming. I wanted to delete my account and create another one with the same email to see if it solves the problem. Or do you have another solution?

  • Profile Image

    Answered by pinoytech on October 10, 2012 at 11:58 AM

    Your email address is in our bounce list upon checking. Can you please whitelist JotMail's IP Address and do let us know if the said issue still persists or not.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks you!