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    Conditional logic not working

    Asked by afaba on October 10, 2012 at 11:38 AM


    Having some trouble with a rule that refuses to work.

    this is the form http://form.jotform.co/form/22833111279854

    I'm counting on you being able to access the rules/conditional logic to see what I'm referring to.  The last rule I have set is to show a html area above the comments box when the option selected in the first question = "Model for the jam - Day & Evening"

    No matter how I set it it simply doesn't show the field at all.  To take a short cut can I ask if by chance this is due to the answer containing special characters?

    I will test this tomorrow if I haven't heard from you by then.




    Page URL:

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    JotForm Support

    Answered by EduardoMendez on October 10, 2012 at 01:05 PM

    Hi there,

    I notice that you are currently using page breaks on your forms.

    I would suggest to used a different condition option in order to display the information when an option is picked by the user.  You can have the "next" button direct the user to a specific page of your form according to your conditions.

    Please apply this suggestion and let us know if that helped!

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    Answered by afaba on October 10, 2012 at 07:29 PM

    This would not work as it would mean that by selecting this op[tion the user would miss all the questions in between.

    I suppose I would have to re-position the show item/s to be within the same page?

    Shame that.  Is it because of the page breaks then?

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    JotForm Support

    Answered by jonathan on October 10, 2012 at 07:58 PM


    Please try test this form, at least test the "Model for the jam - Day and Evening" option on page 2.


    Notice in the radio options label, I removed the ampersand sign(&) and uses "and" instead. as in "Model for the jam - Day and Evening" . This make the condition work.

    Please inform us if this will not work on your end.