What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional logic not working

    Asked by afaba on October 10, 2012 at 11:38 AM

    Hi.

    Having some trouble with a rule that refuses to work.

    this is the form http://form.jotform.co/form/22833111279854

    I'm counting on you being able to access the rules/conditional logic to see what I'm referring to.  The last rule I have set is to show a html area above the comments box when the option selected in the first question = "Model for the jam - Day & Evening"

    No matter how I set it it simply doesn't show the field at all.  To take a short cut can I ask if by chance this is due to the answer containing special characters?

    I will test this tomorrow if I haven't heard from you by then.

     

    Cheers,

    Danny.

    Page URL:
    http://form.jotform.co/form/22833111279854

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 10, 2012 at 01:05 PM

    Hi there,

    I notice that you are currently using page breaks on your forms.

    I would suggest to used a different condition option in order to display the information when an option is picked by the user.  You can have the "next" button direct the user to a specific page of your form according to your conditions.

    Please apply this suggestion and let us know if that helped!

  • Profile Image

    Answered by afaba on October 10, 2012 at 07:29 PM

    This would not work as it would mean that by selecting this op[tion the user would miss all the questions in between.

    I suppose I would have to re-position the show item/s to be within the same page?

    Shame that.  Is it because of the page breaks then?

  • Profile Image
    JotForm Support

    Answered by jonathan on October 10, 2012 at 07:58 PM

    @afaba

    Please try test this form, at least test the "Model for the jam - Day and Evening" option on page 2.

     

    Notice in the radio options label, I removed the ampersand sign(&) and uses "and" instead. as in "Model for the jam - Day and Evening" . This make the condition work.

    Please inform us if this will not work on your end.

    Thanks.