Forms Limit: unable to create new forms.

  • Profile Image
    Lamine Dembele 
    Asked on February 07, 2018 at 10:44 AM

    I don’t understand plans need to talk to someone.

    why no phones number to call u guys 

  • Profile Image
    Richie_P
    Answered on February 07, 2018 at 11:56 AM

    Unfortunately, we do don't have phone support. However, we can answer your questions by creating a thread or using this thread.

    May we know your question about Jotform plans?


  • Profile Image
    ciwaragroup
    Answered on February 07, 2018 at 01:43 PM
    This is crazy time wasting you n Ed change your policy it filtrating to get all out by text or email...
    I paid a new plant week ago but still can’t create new forms.
    Best regards,
    Macrowaste team-2
    Rue 542 Porte 215
    Quinzambougou , Bamako Mali.
    T : 223-20 21 03 02
    F : 223-20 21 05 04
    W : www.macrowaste.com
    E : Contact@macrowaste.com
    ...
  • Profile Image
    Richie_P
    Answered on February 07, 2018 at 02:04 PM

    I checked your account and you purchased the Bronze plan which will give you 25 Forms.

    Your account has 77 forms and you are beyond your form limit of 25.You can also upgrade your plan to Silver which can hold up to 100 forms.

    I will forward your feedback to our l2, so they can check it out.

  • Profile Image
    ciwaragroup
    Answered on February 07, 2018 at 02:43 PM
    This forms was adobe form central when they close the form centre few years ago .
    I’m not using all this form they are just on my account.
    They not active only 5 or 6 are that’s why I brought the 25 one so I can have 25 active form.
    This is very misleading because the form that I’m not using should not be part of this .
    Now it look like I wasted my money .
    Best regards,
    Macrowaste team-2
    Rue 542 Porte 215
    Quinzambougou , Bamako Mali.
    T : 223-20 21 03 02
    F : 223-20 21 05 04
    W : www.macrowaste.com
    E : Contact@macrowaste.com
    ...
  • Profile Image
    BDAVID
    Answered on February 07, 2018 at 03:51 PM

    Please note that you can use all your existing forms in your account, because they were created or imported before this form limit was implemented. So, if you have forms that you do not need, and no longer use, you can recycle them.

    If recycling them is not an option, because you don't want to use the same form links, you can simply archive or delete them, so your active forms go under the limit(25), which will allow you to create new form.

    Please note that:

    1) You might want to download your data before recycling, archiving or deleting a form: 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once 

    2) Once you archive or delete a form, it can not be restored if the account if over the forms limit.

  • Profile Image
    ciwaragroup
    Answered on February 07, 2018 at 04:43 PM
    I may use them in the future who knows I want to have that options where in the future I need them them be available for me to use.
    If can save them somewhere in my account for future use yes
    Best regards,
    Macrowaste team-2
    Rue 542 Porte 215
    Quinzambougou , Bamako Mali.
    T : 223-20 21 03 02
    F : 223-20 21 05 04
    W : www.macrowaste.com
    E : Contact@macrowaste.com
    ...
  • Profile Image
    BDAVID
    Answered on February 07, 2018 at 05:58 PM

    Great, you can just leave them there in your "My forms" list, and they will be available to be used.

    Open a new thread if you need anything else, we will be glad to assist you.