- Antoine ShermanAsked on February 07, 2018 at 10:49 AM
I'm trying to log into my account, and it's stating that my account is suspended. I would like to unfreeze my account.
- JotForm Supportgaby_tAnswered on February 07, 2018 at 11:08 AM
Upon reviewing your account a Loan Application was found on your account suspicious of phishing activity because it is collecting bank sensitive info. Please be aware that our terms explicitly prohibit collecting account and routing numbers.
It is necessary that you remove the above mentioned form [or forms] from your account.
Or you can modify it using this alternative JotForm has implemented to help our users go smoothly through the process of getting a payment directly from your customers’ bank account without infringing any law or putting our company in jeopardy.
This tool is called eCheck.Net; so please follow the link below for further details:
Also, you need to comply with two things.
2. Add a signature widget where your users sign and agree to provide such sensitive information.
We have cleansed the form and reactivated your account.