PayPal Pro/Old Layout: It shows a 404 bad request error when there is a file upload.
matthewdavidAsked on February 07, 2018 at 11:04 AMWhen a user tries to submit their completed form, they get a "400 Bad Request - nginx" error page. I was able to recreate the error by filling out the form. I have included a link to my form.
JotForm SupportKevin_GAnswered on February 07, 2018 at 01:02 PMApologies for the inconveniences this may have caused to you.
I have spent some time investigating the issue since I was able to replicate it on my end too. After testing deleting some fields, conditions, the payment integration itself and adding it again, I found that the problem happens due to the file upload fields on you form, if there would not be uploaded files the error would not happen.
That should work even with attached files on the submission so I will report this error to our second level support, we will keep you updated on this thread.
Thanks.
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matthewdavidAnswered on February 07, 2018 at 06:44 PM
Has there been any progress on the ticket? We use this form to register new students for our school and it could potentially impact our registrations for the upcoming school year.
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JotForm SupportKevin_GAnswered on February 07, 2018 at 08:40 PM
Please note that the ticket is still opened, we will let you know as soon as we receive an update from our developers.
JotForm SupportRoseAnswered on February 08, 2018 at 02:39 AMWe are again so sorry for this inconvenience.
The problem should be fixed now. Please check and do let us know if you still encounter the same problem.
Thank you in advance for your understanding and cooperation.
