I paid entire year but you still charged my card monthly fee.

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    EricMac
    Asked on February 07, 2018 at 11:15 AM

    On 12-08-17 you charged my credit card $39 monthly fee as usual.

    On 12-15-17 we took advantage of your Annual Prepay Offer and paid you $234.

    But, I see you charged my card $39 again on 1-08-18.

    Please explain,


    Eric McRoy
    AdVantage News
    618-433-5322

  • Profile Image
    BDAVID
    Answered on February 07, 2018 at 12:37 PM

    We have searched in our system, and there is only one subscription for your account username "EricMac". There isn't any yearly subscription for it. 

    Do you have a reference number or subscription ID of the yearly plan you are referring to?