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EricMacAsked on February 7, 2018 at 11:15 AM
On 12-08-17 you charged my credit card $39 monthly fee as usual.
On 12-15-17 we took advantage of your Annual Prepay Offer and paid you $234.
But, I see you charged my card $39 again on 1-08-18.
Please explain,
Eric McRoy
AdVantage News
618-433-5322 -
David JotForm Support ManagerReplied on February 7, 2018 at 12:37 PM
We have searched in our system, and there is only one subscription for your account username "EricMac". There isn't any yearly subscription for it.
Do you have a reference number or subscription ID of the yearly plan you are referring to?