- EricMacAsked on February 07, 2018 at 11:15 AM
On 12-08-17 you charged my credit card $39 monthly fee as usual.
On 12-15-17 we took advantage of your Annual Prepay Offer and paid you $234.
But, I see you charged my card $39 again on 1-08-18.
- JotForm SupportBDAVIDAnswered on February 07, 2018 at 12:37 PM
We have searched in our system, and there is only one subscription for your account username "EricMac". There isn't any yearly subscription for it.
Do you have a reference number or subscription ID of the yearly plan you are referring to?