Images not loading when saving PDF.

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    Asked on February 07, 2018 at 11:24 AM


    for the last couple of days the images in our submissions are no visible when we save the submission. I have attached a sample to show you how it looks (no images at all). Unfortunately this happens randomly, not constantly!

    Any idea of what can cause this?

    Thank you


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    Answered on February 07, 2018 at 12:46 PM

    The screenshot you sent looks like the "Show Headers and Texts" option is unchecked:

    1518025523Screen Shot 2018-02-07 at 6.31

    Did you do that by any chance?

    I tested and I wasn't able to replicate this issue when that option is checked.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Answered on February 07, 2018 at 01:43 PM
    I havent amended anything but Ill check with the rest of the team! And now I know what to check first!!
    Thank you for your prompt reply!