Submissions: Invalid record

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    Asked on February 07, 2018 at 01:58 PM

    We took in an online enrollment that displayed the full 13-digit Dominion account number in the email body.  However, when we print the PDF for processing and filing there are 5-digits that are redacted with # symbols??

    Email -


    PDF - 


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    Answered on February 07, 2018 at 03:45 PM

    It seems the submission from Robin Castle was given how we see it. He omitted the digits and entered # characters in your 13 digit dominion account number.

    Its not a software bug!

    1518036209JotForm · Submissions_ Ohio S

    You could contact him and ask for his number. Then hit edit form (top right) in your submission view. And update the bad record.