Banner is preventing access to my forms

  • Ozment
    Asked on February 7, 2018 at 3:05 PM

    I can not get access to my forms since you added that banner.. 

    I can not scroll past that banner. When will this be fixed.. 

  • Adrian
    Replied on February 7, 2018 at 4:12 PM

    Are you talking about the popup banner?

    Please check "Do not show this again" and click the close (X) button on the top right.

    Banner is preventing access to my forms Image 10

    We are sorry for the inconvenience.

    Let us know if you need further help.

  • Ozment
    Replied on February 8, 2018 at 7:43 AM
    no that is easy..
    i can not get pass this and need to update a few forms
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  • Adrian
    Replied on February 8, 2018 at 9:25 AM

    Is the banner not being closed, or the scroll function not working after the banner is closed?

    Can you please try using another browser or clearing the cache of your browser?


    If the issue persists, a screenshot would help us to see what is the problem.

    To post a screenshot here, please go click the thread link and attach the image there.

    Thread URL: https://www.jotform.com/answers/1376599

    How to Post Screenshots to Our Support Forum


    Thank you.

  • Ozment
    Replied on February 8, 2018 at 10:25 PM

    The issue is only presenting on chrome and not fire fox.. Please review the site update.. 

  • liyam
    Replied on February 9, 2018 at 5:06 AM

    Hello Ozment,

    I could not replicate an issue on my laptop using a Chrome browser. Can you tell us if you are using a computer or a mobile device?

    Thanks.

  • Ozment
    Replied on February 9, 2018 at 6:43 AM
    using a laptop
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  • Adrian
    Replied on February 9, 2018 at 7:55 AM

    I have tried but I could not replicate the issue in multiple versions of Google Chrome.

    Please try clearing the cache of your browser or using Incognito.


    Let us know if the issue persists.