Asana: Nothing appears after selecting Workspace so the integration does not work

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    SFSUDevComm
    Asked on February 07, 2018 at 03:30 PM

    Hello:

    I followed directions to sync my form with Asana, but the form data is not acually creating tasks in Asana. Would you be able to tell me why?

    Thank you.


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    Marvih
    Answered on February 07, 2018 at 04:45 PM

    To create a task you need to Create a Project first on your Asana account and Create a Team who will be working on that project. After that you will now be able to map the fields on your form.

    Please check out this guide on how it is setup https://www.jotform.com/help/470-Create-tasks-in-Asana-with-JotForm-submissions

    Let us know if you need further assistance.

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    SFSUDevComm
    Answered on February 07, 2018 at 07:43 PM
    Thank you, I have done this, but options for mapping are still not coming up, and the form is not populating asana.
    Yours,
    Gail
    Gail Mallimson
    Development Director of
    Communications & Donor Outreach
    Office: (415) 338-1193
    Mobile: (415) 517-3783
    https://develop.sfsu.edu/campaign
    [cid:image001.jpg@01D39396.21D68240]
    ...
  • Profile Image
    EltonCris
    Answered on February 07, 2018 at 10:59 PM

    You're right and I can see the problem when I checked your form.

    We actually have a similar report about this. It seems the integration won't continue after selecting Workspace if your Asana account isn't part of a team/organization.

    I have escalated this to our developers for further investigation. We will let you know once this is fixed.

  • Profile Image
    SFSUDevComm
    Answered on February 12, 2018 at 12:43 PM
    Hello:
    Is there any chance that this will be resolved soon? I need to get this form out, but it has to integrate with asana. If you can’t help I’ll have to use google forms.
    Thx.
    Gail
    Gail Mallimson
    Development Director of
    Communications & Donor Outreach
    Office: (415) 338-1193
    Mobile: (415) 517-3783
    https://develop.sfsu.edu/campaign
    [cid:image001.jpg@01D39396.21D68240]
    ...
  • Profile Image
    Marvih
    Answered on February 12, 2018 at 01:14 PM

    The issue is still assigned to our developers. You might need to Convert the Workspace you selected as an Organization and assign one of your organization email.

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    SFSUDevComm
    Answered on February 12, 2018 at 01:43 PM
    I don’t see where I can change workspace anywhere. Am I able to do this with a free account? I did change the reply email to the asana project email, but am still not receiving asana updates.
    Thx.
    Gail Mallimson
    Development Director of
    Communications & Donor Outreach
    Office: (415) 338-1193
    Mobile: (415) 517-3783
    https://develop.sfsu.edu/campaign
    [cid:image001.jpg@01D39396.21D68240]
    ...
  • Profile Image
    Marvih
    Answered on February 12, 2018 at 01:58 PM

    It should be available on FREE accounts, same as mine.

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    Please let us know if you need further help.

  • Profile Image
    SFSUDevComm
    Answered on February 12, 2018 at 04:43 PM
    Thank you. I’ve done both of these things and still no integration.
    Gail
    Gail Mallimson
    Development Director of
    Communications & Donor Outreach
    Office: (415) 338-1193
    Mobile: (415) 517-3783
    https://develop.sfsu.edu/campaign
    [cid:image001.jpg@01D39396.21D68240]
    ...
  • Profile Image
    Marvih
    Answered on February 12, 2018 at 05:52 PM

    Can you please re-integrate your Asana integration by removing it first completely.

    Then after removing Integrate your Asana account again in which your company uses.

    https://www.jotform.com/blog/323-Asana-JotForm-Join-Forces-


  • Profile Image
    SFSUDevComm
    Answered on February 12, 2018 at 06:43 PM
    Done. The “finish” button is still greyed out, which I assume means it’s not fully integrated? I can test again if need be.
    Yours,
    Gail
    Gail Mallimson
    Development Director of
    Communications & Donor Relations
    Office: (415) 338-1193
    Mobile: (415) 517-3783
    https://develop.sfsu.edu/campaign
    [cid:image001.jpg@01D39396.21D68240]
    ...
  • Profile Image
    Kevin_G
    Answered on February 12, 2018 at 09:10 PM

    Apologies for the inconveniences this caused to you. 

    I can see the ticket was opened by my colleague and it's assigned to someone on our second level. We will keep you updated via this thread. 

    Thanks. 

  • Profile Image
    SFSUDevComm
    Answered on March 05, 2018 at 01:43 PM
    Hello:
    It’s been a few weeks, and I haven’t heard from you on this issue regarding the failure of jot form to integrate with Asana. I have to say, that I chose to use jot form because you advertised that it integrates with Asana, but clearly that is false advertising. I had been pushing my supervisor to allow me to have the paid version of your software, but obviously that is now off the table, and I will have to switch our department to using google forms. This is very disappointing.
    Thank you,
    Gail Mallimson
    Gail Mallimson
    Development Director of
    Communications & Donor Relations
    Office: (415) 338-1193
    Mobile: (415) 517-3783
    https://develop.sfsu.edu/campaign
    [cid:image001.jpg@01D39396.21D68240]
    ...
  • Profile Image
    Kevin_G
    Answered on March 05, 2018 at 02:22 PM

    We really apologize for the inconveniences this caused to you. 

    Please note that this thread is still opened and the issue is being investigated, I will ask for updates to our second level and will let them know the priority this has for you, we will let you know as soon as we receive any updates. 

    Thank you for your understanding. 

  • Profile Image
    widgets
    Answered on March 12, 2018 at 10:36 AM

    Hi we apologize for the inconvenience. We identified the problem and it has been fixed. Please try and let us know if the problem persist.

    Regards,
    Widget Team