People are not receiving confirmation email upon registration.

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    leticiaaguilar143
    Asked on February 07, 2018 at 03:31 PM

    Is there a phone number I can call for jot form support. Many people are not receiving a conformation email upon registration with the jot form I created.

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    Jed_C
    Answered on February 07, 2018 at 04:46 PM

    We apologize for the inconvenience.

    Sorry, but we offer phone support at the moment. For those who are not receiving any email confirmation, please share their email address here so we can check our mail logs.

    Looking forward for your response. 

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    TechForceAdmin
    Answered on February 07, 2018 at 04:53 PM

    Having the same problem and it's a major bug.
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    Jed_C
    Answered on February 07, 2018 at 06:43 PM

    @TechForceAdmin,

    I have created a separate thread for you here https://www.jotform.com/answers/1376914. We will respond to your concern as soon as possible.