PayPal Pro Integration: Is the Custom Data field no longer available?

  • Profile Image
    Asked on February 07, 2018 at 04:29 PM

    In the past I set up a number of Paypal payment forms which passed custom data to Paypal. This allows me to see additional details on the paypal website for that specific transaction.

    I set it up just like it is explained here:



    However, since JotForm redesigned the form editor, I can't seem to find where to configure which field data gets passed to Paypal. I'm also no longer seeing the form data that used to show up with the Paypal transaction.

  • Profile Image
    Answered on February 07, 2018 at 06:33 PM

    The custom data option is still available. It is currently called a 'Fetch Data from a Text Field', and can be found under an 'Additional Gateway Settings' of the PayPal field.

    Please note that mentioned option will accept the Short Text Entry and Calculation field types only.

    If you need any further assistance, please let us know.

  • Profile Image
    Answered on February 08, 2018 at 10:12 AM

    OK, that's what I'm looking for, but I don't see that option on my JotForm. Here is what I get...

    1518102754PayPalPro Settings.png

  • Profile Image
    Answered on February 08, 2018 at 10:16 AM

    It appears that the option is only available for PayPal Standard form, not for PayPal Pro forms. We use mostly PayPal Pro forms and need this feature back!

  • Profile Image
    Answered on February 08, 2018 at 11:58 AM

    I can see that the "Fetch Data from a Text Field" option (former Custom Data Field) under the Additional Gateway Settings is not available for PayPal Pro.

    I have sent a feature request to our developers to add it back. You will be notified in this thread once it becomes available.