Form submission not coming through

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    Asked on February 07, 2018 at 05:38 PM

    I have had several of our group members say theirs didn't come through.. but this on has proof.  For paid usage.. I would expect better recording. 

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    Answered on February 07, 2018 at 08:15 PM

    I checked your account history email logs and I can see that emails are being sent properly. You can also check it by following this guide:

    Here's our mail log:


    Please check your spam folder and if you see JotForm emails, mark it as not spam.

    You can also check your submission panel and see if you can see the form submissions of the user in the screenshot you provided. Here's a guide:

    If I misunderstood your issue, please let us know. Also, provide more details so we can assist you properly. Thank you.

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    Answered on February 08, 2018 at 04:43 AM
    I am sorry.. Yes you misunderstood what I was saying.
    I was not saying that it was being lost in email but
    rather that it is not showing in YOUR submissions. I have had about
    10 people today tell me that they submitted the form, yet on your end
    never shows up.
    This person just took a screen shot the 3rd time they tried to
    prove that it was in fact submitted.
    This form is important enough to me that I am looking at paying
    each month just to have it stored by you for easy access. Is there any
    way to fix this glitch?
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    Answered on February 08, 2018 at 08:09 AM

    When I check your activity logs, it seems you have deleted at least 4 submissions from the Jotform submissions panel. However, 3 of them still remains in your submissions inbox. Please note that submission deletion cannot be undone. 


    You can also check your activity logs by following our user guide: How to View Your Account Activity Logs

    Please let us know if you have further questions. 

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    Answered on February 08, 2018 at 09:43 AM
    I deleted REPEAT submissions.. the one I am referring to DID NOT come
    I will leave the duplicates from now own.. to prove this is not my
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    Answered on February 08, 2018 at 11:00 AM

    If you can give us additional information of the person who submitted such as name or email address, that would be a great help .

    Thank you.