JotForm Cards: Get Price From option is not working in Stripe payment integration

  • vitalwave
    Asked on February 7, 2018 at 5:54 PM

    Considering using the new Cards format for a new client and trying to recreate form 80216479484161 in Cards Form 80374859784171.

    All is fine until the Stripe integration where the User Defined amount which worked with the original form doesn't appear to react the same way with the Card version. Also, it appears the 'Payment Box Sub Label' is not transferring correctly to the Card version.

    Please advise if there is a different approach to the payment integration.


    mb

  • Jan
    Replied on February 7, 2018 at 9:06 PM

    Upon testing, it seems that this is not possible yet with the Stripe payment integration. Although I was able to make it work in PayPal using Collect Donations in the Card forms.

    I will further check this one and I will let you know once I have an update.

    Thank you for your patience.

  • Jan
    Replied on February 8, 2018 at 5:46 AM

    Sorry for the delay.

    I have now escalated this to our developers. We will contact you via this thread once an update is available.

    In regards to the Payment Box Sub Label, unfortunately, it is not yet supported in Card Forms.

    Thank you again for your patience.

  • Ceren Director of Product Management
    Replied on February 14, 2018 at 9:26 AM

    Hello vitalwave,

    We're sorry for the inconveniences. You can disable predefined options from Payment Wizard now and continue to use 'Get Price From' feature.

    1518618359payments Screenshot 10

    Please check and let us know if need any further assistance.