Jot form is only linking people who have paid on paypal

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    Asked on October 10, 2012 at 03:43 PM

    If someone signs up for our event and decides to turn a check in a the event they are not showing up as having filled out the jot form. I have checked both on the jotform website and the google doc we have the form linked to. 

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    Answered on October 10, 2012 at 05:08 PM

    Your form is being routed via paypal regardless of what payment option the user takes.

    This means the check/cash people are not 'completing' their submission. 


    Please review this guide to help set up a form configuration much like one you want to attain.



    You may need some help setting it up, so please let us know if you have any questions.