What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Jot form is only linking people who have paid on paypal

    Asked by cocharlotte on October 10, 2012 at 03:43 PM

    If someone signs up for our event and decides to turn a check in a the event they are not showing up as having filled out the jot form. I have checked both on the jotform website and the google doc we have the form linked to. 

    Page URL:

  • Profile Image

    Answered by fxr on October 10, 2012 at 05:08 PM

    Your form is being routed via paypal regardless of what payment option the user takes.

    This means the check/cash people are not 'completing' their submission. 


    Please review this guide to help set up a form configuration much like one you want to attain.

    -> http://www.jotform.com/help/120-How-to-set-up-paypal-along-with-other-payment-options


    You may need some help setting it up, so please let us know if you have any questions.