Uploaded image for background of form isn't showing up in published form.

  • Profile Image
    Asked on February 07, 2018 at 07:21 PM

    I used a photo as the background for my form but it's not showing up in my published form. I see it in the preview forms but when I hit publish and go to the link, the background is just the basic color. I published 3 forms and the photos are showing up in 2 of the forms but not the third. What did I do wrong?


  • Profile Image
    Answered on February 07, 2018 at 10:41 PM

    I checked your forms and I can verify that the background image is showing. Here's a screenshot:


    Please try to open your forms directly:


    Upon testing, I noticed that the background image will appear after 3-4 seconds from the time the form is loaded.

    I also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you are still having issues. Thank you.