- MelodyecAsked on February 07, 2018 at 07:21 PM
I used a photo as the background for my form but it's not showing up in my published form. I see it in the preview forms but when I hit publish and go to the link, the background is just the basic color. I published 3 forms and the photos are showing up in 2 of the forms but not the third. What did I do wrong?
- JotForm SupportJanAnswered on February 07, 2018 at 10:41 PM
I checked your forms and I can verify that the background image is showing. Here's a screenshot:
Please try to open your forms directly:
Upon testing, I noticed that the background image will appear after 3-4 seconds from the time the form is loaded.
I also cleared your form cache so that your forms will be refreshed from our servers.
Hope that helps. Let us know if you are still having issues. Thank you.