I cannot get the Submit button to work

  • CommishSusan
    Asked on February 7, 2018 at 7:56 PM

    I built a jotform and have it on my website, donation page.  I cannot get the submit button to work.



  • Jan
    Replied on February 7, 2018 at 11:16 PM

    I checked your form and I can see that the PayPal integration is not yet configured. Please go back to the Form Builder and integrate your form with PayPal in order to collect donations. 

    151806331502 08 iib1e Screenshot 10

    Please check the following guides:

    https://www.jotform.com/help/50-PayPal-Forms

    https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Hope that helps. If you have any questions, let us know. Thank you.

  • CommishSusan
    Replied on February 8, 2018 at 1:43 PM
    When I go back to JotForm it says I have 0 forms.
    Can you help me locate this form?
    Thank you,
    Susan
    ...
  • Jan
    Replied on February 8, 2018 at 2:39 PM

    I can verify that this form (https://www.jotform.us/form/80367332884160) is still under your account. Here's a screenshot:

    151811814002 09 7bfud Screenshot 10

    If the form is not showing, then please click the "My Forms" options. You may also click this link: https://www.jotform.com/myforms.

    If the issue persists, then please restart your browser and try it again. Please try to use another browser as well just to check if it will work or not.

    I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.