I cannot get the Submit button to work

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    Asked on February 07, 2018 at 07:56 PM

    I built a jotform and have it on my website, donation page.  I cannot get the submit button to work.

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    Answered on February 07, 2018 at 11:16 PM

    I checked your form and I can see that the PayPal integration is not yet configured. Please go back to the Form Builder and integrate your form with PayPal in order to collect donations. 


    Please check the following guides:




    Hope that helps. If you have any questions, let us know. Thank you.

  • Profile Image
    Answered on February 08, 2018 at 01:43 PM
    When I go back to JotForm it says I have 0 forms.
    Can you help me locate this form?
    Thank you,
  • Profile Image
    Answered on February 08, 2018 at 02:39 PM

    I can verify that this form (https://www.jotform.us/form/80367332884160) is still under your account. Here's a screenshot:


    If the form is not showing, then please click the "My Forms" options. You may also click this link: https://www.jotform.com/myforms.

    If the issue persists, then please restart your browser and try it again. Please try to use another browser as well just to check if it will work or not.

    I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.