My conditional logic to copy full name field based on Age result is not working

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    Asked on February 07, 2018 at 09:16 PM


    I have a field (Parent/Guardian) that is updated based upon a user's age. The Parent Guardian field is populated with the user name if the Player Division is 'Senior'. Manual input is expected if the user is not a 'Senior' player division.

    The Parent/Guardian field remains hidden if the user is 'Senior'.

    1518055973PrtScr capture_8.jpg

    If the player division is junior the Parent Guardian field is not updated and requires manual input. The field does not save the manual input for the Parent/Guardian field if the user is under age. (ie: 15 and under, 17 and under - anything but 'Senior')

    1518056081PrtScr capture_9.jpg


    Could you please confirm how saving the manual input for Parent/Guardian can be fixed?

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    Answered on February 08, 2018 at 02:31 AM

    I think you have fixed this already. I submitted the form, and see that my name is copied to the Parent/Guardian field.

    Let us know if you need further assistance.

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    Answered on February 08, 2018 at 02:50 AM

     I see you tested a Senior player. 

    The fault is when you register a player =< 17.

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    Answered on February 08, 2018 at 07:41 PM

    The issues is the update field function does not allow manual input to override the value in the field.

    I have implemented a workaround. I created an additional hidden field and created two update rules:

    1518136851PrtScr capture_8.jpg

    I will then use InvClientName as the field source for the field I need in Integromat.

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    Answered on February 08, 2018 at 11:51 PM

    I have sent a test submission to your form and seems to be working fine now. Glad to see that you were able to fix the issue with the workaround. If you need any further assistance, please do let us know here. We will be happy to assist. 

    Thank you!

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    Answered on February 08, 2018 at 11:57 PM

    Is there is a bug here?

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    Answered on February 10, 2018 at 05:45 PM

    It may have had a glitch which may have been resolved. But currently, upon reviewing your conditions, I do not see any a bug or a glitch as every condition in your form is following the logic to what it should do upon a matching of a condition and its settings.

    But if you can find any further issues with your form, please let us know.