Account Suddenly Suspended

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    Jumia Mall IC 
    Asked on February 08, 2018 at 06:43 AM

    Hello Team,


    Please help reactivate our suspended account. We also realized a refund for the Bronze plan was initiated without our consent or request. 


    Your feedback is highly anticipated.

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    Ardian_L
    Answered on February 08, 2018 at 09:52 AM

    Can you please provide more information about your account? Also the last 4 digits of your credit card that you are using to purchase your subscription on JotForm?

    Please let us know so we can activate your account. Thank you.

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    Jeanette
    Answered on February 09, 2018 at 01:23 PM

    We will not unsuspend it until we get a solid explanation about why the purchase was made with a card in  Côte D'Ivoire, then, the account location changed to Nigeria. And now you are connecting from Albania 46.99.1.132

    You must prove you are not a phisher, but the actual owner of such card and that you run a legal business.

  • Profile Image
    Jumia Mall IC 
    Answered on February 12, 2018 at 03:02 PM

    Hello JotForm Support Team,

    We sent a response earlier today but i am yet to receive an acknowledgement or feedback.

    Please note that your feedback is highly anticipated.


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    Jeanette
    Answered on February 12, 2018 at 03:07 PM

    Thank you for the explanation. Please accept our apologies, you must know that Nigeria is highly risky due to lots of scam and fraud made through several methods from that country. So, it's highly ranked in our blacklist. After the explanation we have unsuspended the account.

    On regards to Albania, this is an IP from one of our representatives in that country (Ardian) who had to check the account. So there is nothing to worry about, please know that we have remote workers who have to pass a screening before to get hired.

    If you have further doubts or concerns, let us know.