"Add Options" widget does not work for all users

  • Profile Image
    TortolaExpress
    Asked on February 08, 2018 at 10:41 AM

    Hello, we have been using the Add Options widget for some time but recently, some users are having trouble with it.  The field to add new items does not show up and the + button does not work. 


    This is the way it should look. 

    1518104342Capture.PNG


    but this is the way it actually looks on their computer.

    1518104498Image uploaded from iOS.jpg

  • Profile Image
    John_Benson
    Answered on February 08, 2018 at 11:57 AM

    I did test the form and I was not able to replicate the issue. The add button is working properly on my end. Here's a quick screen capture of my test:

    1518108710ct22gfaw23.gif

    Please try using a different internet browser and see if the issue still persists. You can also use my demo form to test it further: https://form.jotform.com/80385191924966

    You can also check the User Contributed Checkbox widget. Here's the link: https://widgets.jotform.com/widget/user_contributed_checkbox