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tourspaceAsked on February 8, 2018 at 11:11 AM
i added paypal widget to my form page for my customer when they try to book an appointment for my service. so the paypal payment works. customers are able to submit their payment and everything. but problem is that the form data doesn't go through. looks like the submit only works on paypal but not form submission. please help
Page URL: https://form.jotform.com/80356998719173 -
David JotForm SupportReplied on February 8, 2018 at 12:17 PM
If the payments are going through to PayPal but the submission are still being marked as incomplete, you might need to enable IPN in your PayPal account:
https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account
Here is how to view and complete the submissions that were marked as incomplete:
https://www.jotform.com/help/135-How-to-View-Incomplete-Payments