Authorize.net not linking to my form

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    smarois
    Asked on February 08, 2018 at 11:38 AM

    Hello I am having some issues with jot and authorized.net at this time:

    My first issue is I received a form yesterday via email. Typically I can print it out but the one I received said there is an error and I am unable to do so.  It shows in the body of the email but the attachment is not working.  I need to print out these applications for processing.  


    My second issue is the last two applications i received (the one yesterday and the one before that) are not linking to authorize.net.  Ones prior to that I have received confirmation that the payment was successful but I have not received anything for the last few.  I am  not sure if this is something on your end or if I need to contact authorize.net but I really need to get this resolved for our accounting department.


    I appreciate all your help. 

    Deanna 

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    Marvih
    Answered on February 08, 2018 at 12:50 PM

    My first issue is I received a form yesterday via email. Typically I can print it out but the one I received said there is an error and I am unable to do so.  It shows in the body of the email but the attachment is not working.  I need to print out these applications for processing.  

    The original content/copy of the email you received can be downloaded on your Submission's Page. You can directly click the "Print" button on your Submissions page 

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    My second issue is the last two applications i received (the one yesterday and the one before that) are not linking to authorize.net.  Ones prior to that I have received confirmation that the payment was successful but I have not received anything for the last few.  I am  not sure if this is something on your end or if I need to contact authorize.net but I really need to get this resolved for our accounting department.

    On your Authorize.net widget settings, please try selecting the "Email" in the Customer Email Field since it is Required.

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